Terms and Conditions

The objective of this policy is to make sure our website aligns with card network standards and e-commerce best practices.

This page contains a list of the common elements—such as accurate service descriptions, clear policies, and proper security features. This policy aims to reduce the risk of customer confusion and disputes. It also helps WKJ Consulting meet our payment processor’s standards and the standards set by the credit card networks.

A description of what WKJ Consulting is selling

WKJ Consulting sells consulting and troubleshooting services designed to help social media users set up, verify, and secure their social media accounts. There are six pillar services that we offer:

1. Consultation & Troubleshooting
   
   1. Consultation is performed via Zoom screenshare. Analysis and recommendation on how to solve a technical problem you are having on social media. Consultation regarding best practices with your social media strategy.
2. Account Setup & Cleanup
   
   1. Consultation is performed via Zoom screenshare. Streamline and organize account setup so you can manage multiple accounts on social media. 
3. Account Verifications
   
   1. Consultation is performed via Zoom screenshare. Apply free and paid verifications to social media accounts to improve brand authority, stability, and security of accounts. 
4. Advanced Security & Backup
   
   1. Consultation is performed via Zoom screenshare. Add two-factor authentication and download backup codes for personal accounts. Protecting your personal account is key to protecting your business account.
5. Account Recovery
   
   1. Consultation is performed via Zoom screenshare. Recover full control access to lost business assets such as social media business account or business pages.
6. Agency Solutions
   
   1. Consultation is performed via Zoom screenshare. Implement client onboarding, active management, and offboarding procedures. Proper agency infrastructure is ethical, safe, and streamlined. It ensures clients maintain full ownership of their assets, the agency gets full visibility and control to manage those assets, and protects the client and agency in the event of a hack or restriction. 

The purchase currency

All prices on our website are displayed in US Dollars (USD) unless otherwise specified. For your convenience, we recommend checking with your local bank for the most accurate currency conversion rates.

Customer service contact information

Our customers can find multiple contact methods on our site. Low-friction communication is key to providing a good customer experience.

Email: support@wkjconsulting.com

WhatsApp: +16156183088

WKJ Consulting fulfillment policies

• Refund policy: WKJ Consulting offers satisfaction guarantee. If you are not satisfied with the results of our consultation, we will process a full refund at your request. 
• Shipping or delivery policy: WKJ Consulting does not sell products. We only sell online services.
• Return policy and process: WKJ Consulting does not sell products. We only sell online services.
• Cancellation policy: Customers can cancel subscriptions or reservations by providing written notice via email or WhatsApp.

The security of our website and customer payment information

wkjconsulting.com complies with the PCI standards. Our website uses HTTPS and other security best practices and is not susceptible to card testing. Our customer’s payment information is handled safely when doing business with us.